Returns Policy

Overview

These terms and conditions constitute the return and refund policy of Sugarbug Bowtique.

Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right.

Terms and Conditions for return and refund:

  1. The customers have 7 days to check their purchases. 
  2. If a customer is unsatisfied with the products, they must return them within 7 of the purchase. Sugarbug Bowtique will refund all your money without any questions. Outgoing postage and packaging costs will be refunded provided the customer pays for return postage.  
  3. The products must be returned within 7 under the following conditions;
    1. The condition of the purchase must be the same as it was at the time of purchase
    2. It must contain all tags
    3. It must not be damaged
    4. The customer must bring the purchase receipt
  4. After fourteen days of the purchase or not fulfilling any of the conditions provided in clause 3 Sugarbug Bowtique shall not accept any return, and no money will be refunded. 
  5. Personalised products cannot be returned unless faulty, please contact us for more information on how to return faulty products.
  6. If you want more information regarding return and refund policy please contact us. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds

If you haven’t received a refund yet, first check with your original payment method provider again. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: 7 Edendale Avenue, Newcastle upon Tyne, NE6 4LB

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

 

Thank you for choosing Sugarbug Bowtique!